1. General Provisions & Ownership
By proceeding with an order and making payment, the client acknowledges that they have reviewed and accepted all details as correct, and strictly agree to adhere to these terms and conditions. All goods supplied by Offurn Office Furniture Solutions (Pty) Ltd shall remain the sole property of Offurn Office Furniture Solutions (Pty) Ltd until the outstanding amount is fully paid for. Offurn reserves the right to withhold delivery or collection of goods until full payment has reflected in our accounts.
2. Quotations & Order Finality
All quoted prices are valid for 30 days from the date of issue. Because the majority of our items are custom-configured to the client's exact specifications, once an order has been placed into production, no changes, cancellations, or modifications can be made. We strongly advise customers to carefully review all product specifications, dimensions, colours, and layout plans before confirming the order.
3. Lead Times, Delays & Force Majeure
All lead times provided are estimates only. While we strictly aim to meet deadlines, manufacturing is subject to supplier availability, import delays, and manufacturing schedules beyond our control. Delays do not constitute a breach of contract and do not warrant cancellations or refunds. Customers will be notified of scheduling changes as soon as practically possible.
Force Majeure: Offurn Office Furniture Solutions (Pty) Ltd shall not be liable for any failure or delay in fulfilling its obligations caused by circumstances beyond its reasonable control, including but not limited to acts of God, national strikes, severe load-shedding, pandemics, or natural disasters.
4. Delivery, Site Access & Storage Fees
Site Access: It is the sole responsibility of the client to ensure that the ordered furniture will physically fit through all doors, stairwells, hallways, and elevators prior to ordering. Offurn is not liable for items that cannot be delivered due to access restrictions, nor for any minor incidental damage to premises (e.g., scuffed walls) resulting from attempting delivery in excessively tight spaces.
Storage Fees: Should a client be unable to accept delivery within 7 days of being notified that their order is complete and ready for dispatch, Offurn reserves the right to charge a standard weekly storage fee until delivery can be finalized.
5. Returns, Refunds & Exchanges
Orders placed are subject to a strict no refund, exchange, or return policy, unless in the event of proven manufacturing defects upon receipt. In such cases, Offurn Office Furniture Solutions (Pty) Ltd reserves the right, at its sole discretion, to either repair the defective item(s) or issue a replacement. Only in the event that an item cannot reasonably be repaired or replaced will a refund be considered.
6. Warranty Exclusions & "Back to Base" Policy
Our extended warranties explicitly cover structural and manufacturing defects. Warranties exclude normal wear and tear occurring from standard daily usage. Where damage has occurred beyond Offurn's control—such as during transportation by third parties, customer misuse, overloading, negligence, or improper handling—no refund or exchange will be provided.
Natural Material Variations: Please note that wood grain, melamine finishes, and leathers are natural or batch-produced materials. Slight variations in colour, grain, and dye-lot are entirely unavoidable and do not constitute a manufacturing defect.
Back to Base Policy: All warranty claims, repairs, and returns operate on a strict "Back to Base" basis. The customer is solely responsible for all transport logistics and costs associated with delivering the item to our Pomona distribution centre for assessment. Furthermore, the cost of collecting or returning the repaired, replaced, or assessed item back to the customer's premises remains solely at the customer's expense.
7. Limitation of Liability
Under no circumstances shall Offurn Office Furniture Solutions (Pty) Ltd be held liable for any indirect, special, incidental, or consequential damages, including but not limited to loss of profits, loss of business, or loss of productivity, arising out of the use, delayed delivery, or inability to use our products. Our maximum total liability to the client for any claim shall not exceed the original purchase price of the specific goods in question.